Privacy policy

At AI Voice Solutions, we are committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website (aivoicesolutions.co.uk), use our B2B voice agent solutions, or engage with our services. 

1. Information We Collect
We may collect and process the following types of information:

1.1 Personal Information

• Contact Details: Name, email address, phone number, or company details provided when you contact us, request a demo, or sign up for our services.
• Business Information: Company name, job title, and other relevant details shared during B2B interactions.
• Account Information: Login credentials and preferences if you create an account to use our voice agent solutions.

1.2 Non-Personal Information

• Usage Data: Information about how you interact with our website or services, such as IP address, browser type, pages visited, and time spent on our site.
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyse website performance, and deliver relevant content. You can manage cookie preferences via your browser settings.
• Voice Interaction Data: When using our voice agent services, we may process anonymised voice data to improve functionality, but we do not store identifiable voice recordings unless explicitly authorised.

1.3 Information from Third Parties

We may receive information from third-party partners (e.g., CRM systems or booking platforms) when integrated with our services, only with your consent or as part of a contractual agreement.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve Services: Deliver our 24/7 voice agent solutions, process service requests, and enhance system performance through continuous learning.
• Communicate with You: Respond to inquiries, send updates about our services, or provide support for bookings and customer service.
• Personalise Experiences: Tailor our services and website content to your preferences and business needs.
• Analyse and Optimise: Monitor usage patterns to improve our website, services, and user experience.
• Comply with Legal Obligations: Meet regulatory requirements or respond to legal requests.

 

3. How We Protect Your Information
We take data security seriously and implement the following measures:

• Encryption: Use industry-standard encryption (e.g., SSL/TLS) to protect data during transmission and storage.
• Access Controls: Restrict access to personal information to authorised personnel only.
  Regular Audits: Conduct security reviews to ensure compliance with best practices.
• Anonymisation: Where possible, we anonymise data (e.g., voice interaction data) to prevent identification.

4. Sharing Your Information

We do not sell your personal information. We may share information in the following cases:

• With Service Providers: Trusted third-party providers (e.g., cloud hosting or analytics services) who assist in delivering our services, under strict confidentiality agreements.
• For Legal Reasons: If required by law, regulation, or legal process (e.g., court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with prior notice and in compliance with applicable laws.

5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
  Rectification: Ask us to correct inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Objection: Object to certain uses of your data, such as marketing.
• Data Portability: Request your data in a machine-readable format.

To exercise these rights, please contact us at [email protected]

6. Cookies and Tracking
We use cookies to improve your experience on our website. These include:

• Essential Cookies: Necessary for website functionality.
  Analytics Cookies: Help us understand how visitors use our site.
• Marketing Cookies: Used to deliver relevant advertisements.
  You can opt out of non-essential cookies via your browser settings or our cookie consent tool.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before sharing information.

8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:

Contact details are retained while you are an active client or until you request deletion.

Usage data is anonymised and retained for analytics purposes for up to 24 months.

9. International Data Transfers
We may transfer data to countries outside the UK or EU. We ensure such transfers comply with applicable data protection laws (e.g., GDPR) and use safeguards like Standard Contractual Clauses.

10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be effective from the date stated at the top of this page.

11. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, please contact us:

AI Voice Solutions
Email: [email protected]
Address: AI Voice Solutions, Tweentown, Cheddar, England, United Kingdom (BS27 3JD)

We aim to respond to all inquiries within 30 days.

Thank you for trusting AI Voice Solutions with your data. We’re committed to keeping it safe and secure while delivering exceptional voice agent solutions.